Data Protection

The Site Owner (“us”, “we” or “our”) is regulated by the Data Protection Act 2018 (the “DPA”) and are required, as we process personal information, to comply with a number of important principles regarding the privacy and disclosure of the personal information we hold.

What is personal information?

Personal information is information about a living person which relates to and can identify that person.

Our responsibility.

All information that we hold concerning you as an individual will be held and processed by the Group strictly in accordance with the provisions of the DPA.

Such data will be used by the Group to administer our relationship with you as a valued customer and to provide you with information about the Group’s activities and for related purposes. We will not, without your consent, supply your details to any third party except where (1) such transfer is a necessary part of the activities that we undertake, or (2) we are required to do so by operation of law.

Your Responsibility and Rights

In order to help us fulfil our obligation, please inform us of any changes in your personal details as soon as reasonably possible.

You have the right under the DPA to request a copy of any personal data we hold about (“Subject Access Request”). To exercise this right, or to find out more about it, please contact us via the contact page.

More Information

For further information about your rights under the DPA, please contact our Data Protection Officer using the provided contact page, alternatively, please visit the website of the Information Commissioner at: https://ico.org.uk/.

These terms and conditions apply to this website.

Any use by you of this site is subject to your acceptance of the terms and conditions set out in this legal notice.

If you access this site you are deemed to have read and accepted the above statement. If you do not accept these terms and conditions please leave the site now.

Information and Data Protection

All parties shall comply at all times with the Data Protection Act 2018 (the “Act”) and any regulations made under the Act.

All personal information which you provide to us via the website will be stored and used by us in accordance with the Act and the website’s privacy policy (as amended by us from time to time).

Whenever you provide us with information via the website, you will be deemed to have warranted to us that the information in question is accurate and that you have obtained all necessary permission for it to be used in the manner set out in the privacy policy mentioned above.

We will use the information provided by you to inform you about any services that we think might be of interest to you. You can opt-out of receiving these updates at any time by simply sending a message via the contact page provided.

Trade marks, copyright, linking and other use of this website.

All trademarks contained on this website are owned by us and, except where otherwise stated, all contents on this website are copyright of the website owners.

Unless specifically stated that particular materials can be used more widely, you are only permitted to download the materials contained on the website to a single personal computer and/or to print a hard copy of the materials contained on the website for personal use and provided all copyright, trade mark and other proprietary notices are left intact. The grant of this limited licence is conditional upon your agreement to and compliance with all the terms and conditions set out in this document.

Any other use of any of the materials on this website including reproduction (for any purposes other than those noted above), modification, distribution, or republication, without our prior written permission is strictly prohibited, and is a violation of ours and/or our licensors’ proprietary rights.

You may not link to this website, nor frame it, without our express permission. If you would like to link to the site please contact us.

Legal Disclaimers

While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy or completeness of the material on the website. We may make changes to the functionality of the website, the material on the website at any time without notice. The material on the website may be out-of-date and we make no commitment to update the material.

The material on the website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the website, on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal disclaimer, might have effect in relation to the website.

We will use our reasonable endeavours to ensure that the website is fully operational at the times we have indicated it will be available. However, we cannot and do not guarantee that the website will be available at all times or that it will be fault free. In particular access to the website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out.

Further, by using the website, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within our control and if we are totally or partially prevented or delayed in the performance of any of our obligations in connection with the website as a result of any failure of such external services, input or facilities or any other event of “force majeure”, we will not be liable to you for the relevant non-performance or delay.

For the purposes of these terms and conditions, the expression “force majeure” will be deemed to include any cause affecting the performance by us of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control and in particular will include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster and any legislation, regulation, rule or ruling of government, court or any competent authority.

To the fullest extent permitted by applicable laws, neither we nor any of our group or associated Organisations or any of our or their respective directors, employees, affiliates or other representatives will be liable for any loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through the website, including any loss of data, income, profit or opportunity, loss of or damage to property, claims of third parties and/or indirect or consequential loss or damages, even we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable.

If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event will our total liability to you for all damages, losses, and claims (whether in contract, tort (including negligence), or otherwise) exceed the amount paid by you, if any, for accessing the website.

On the website we may have provided links to other websites which, at the time of creating the links, were believed to be of interest to our website visitors. Whilst we will from time to time review the websites to which we have linked, we do not necessarily endorse the contents of those linked websites. We disclaim all liability arising from the information or materials contained on any linked websites.

Warranty / Indemnity

We make no representation or warranty express or implied as to the accuracy or completeness of any of the information included on this website.

Neither us nor any other person or entity accepts liability for any loss of whatsoever nature or howsoever caused (including in the case of negligence), arising directly or indirectly from the use of or reliance upon this website or any of the information it contains.

It is your responsibility to use virus checking software on any material downloaded from this site and to ensure the compatibility of such software with your equipment.

Miscellaneous

If you have any complaints or comments about the website please contact us by contact us via the provided contact page, or write to us at the address provided.

In these terms and conditions, the expressions “including” and “in particular” are to be construed as if they were followed by the words “but without limitation” In these terms and conditions, headings have been inserted for ease of reference only and are not to affect the interpretation of the terms and conditions.

We may revise these terms and conditions at any time by amending this page on the website. You are expected to check this page from time to time to take notice of any changes we make, as they will be binding on you. Some of the provisions in these terms and conditions may also be amended or superseded by provisions or notices published elsewhere on the website. You agree that we are not required to comply with the obligations imposed by regulations 9 (1), 9(2) and 11 (1) of The Electronic Commerce (EC Directive) Regulations 2002.

These terms and conditions and any dispute or claim arising out of or in connection with them (including any non-contractual dispute or claim) will be governed by and construed in accordance with the laws of England and Wales.

Cookie Policy: Information About Cookies On Our Website

The law regarding cookies:

The original EU legislation that became known as the “E-Privacy Directive” was published in 2003. It was concerned quite widely with the protection of privacy in the electronic communications sector. In 2009 the Directive was amended by Directive 2009/136/EC that included a requirement to seek consent for cookies. The EU Directive became law in the UK on 26 May 2011. The ICO (Information Commissioners Office) is responsible for enforcing it in the UK and decided that enforcement would commence from 26 May 2012. As a result of the changes to the law, website owners must now:

Tell site visitors that the cookies are there.

Explain to site visitors what the cookies they are doing.

Obtain the consent of site visitors to store a cookie on their computer or device.

The ICO advises that website owners take steps to ensure that their users are properly informed about the cookies used by their website. We acknowledge this advice and have therefore put together this Cookie Policy. In doing so we have followed guidelines issued by authorities on the subject of best practice, including the International Chamber of Commerce UK Cookie Guide, which can be found here.

What are Cookies?

A cookie is a piece of information that a website stores on the website browser on your computer. The browser sends the information back to the website to enable the website to recognise the user.

Cookies include information such as the lifetime and expiry date of the cookie, the domain the cookie has come from and an identifier – for example, a random unique number.

Managing Cookies Using Your Browser

Internet browsers will usually provide an option to disallow the setting of all or some cookies.

You can find more about using your browser’s cookie settings either via the help menu for your browser or on the browser’s own website.

Cookies can also be deleted by using your internet browser, but you must disallow them otherwise they will be reapplied the next time you visit a website.

If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Further information about our use of cookies. Cookies usually fit into one or more of the following four categories:

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. These cookies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. We are not required to get your consent to the use of Strictly Necessary Cookies. They last for one “session” and expire when you leave our website or close the browser. Cookies that fall into this category are:

i. Shopping cart cookies.

ii. Access to protected areas of a website.

iii. Remembering previously entered text so it’s not lost if the page refreshes.

Category 2: Performance Cookies.

Performance Cookies store anonymous information only and therefore cannot be used to identify you. We are required to get your consent to the use of Performance Cookies. By using our website, you agree that we can place these types of cookies on your device. Performance Cookies can be deleted from your browser history at any point before their expiry time. Cookies that fall into this category are:

i. Analytics.

ii. Advertising.

iii. Pay Per Click.

Category 3: Functionality Cookies

These cookies remember your preferences to personalise your experience on our website. We are required to get your consent to the use of Functionality Cookies. By using our website, you agree that we can place these types of cookies on your device. Functionality Cookies can be deleted from your browser history at any point before their expiry time. Cookies that fall into this category are:

i. Detecting if you have already seen a pop-up to ensure it doesn’t get shown to you again.

ii. Submitting comments.

iii. Remembering colours, font sizes and page backgrounds.

Category 4: Targeted Advertising Cookies

Targeted Advertising Cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. The information they store is not anonymous. We are required to get your consent to Target Advertising Cookies. We will ask for consent from you to store these cookies on your device using a pop-up, overlay, splash page or header/footer bar. Cookies that fall into this category are:

i. Collecting information about browser habits to target advertising.

ii. Collecting information about browser habits to target website content.

Privacy Policy

The Site Owner (“us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

You can visit our website without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see our cookie policy for more information).

If you do submit personal information by completing a web form, for example, you can be assured that we will use your personal information only to support your continuing relationship with us.

We have provided this Privacy Policy statement to help you understand how we collect, use and protect your information when you visit our website and when you generally use our services.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, submit a job application or when you respond to communications from us.

The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-Personal Identifying Information

We may also collect non-personally identifying information about your visit to our website based on your browsing activities. This information may include the pages you browse and the services viewed for example.

This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better services tailored to your individual interests and needs.

From time to time, if you consented accordingly, we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.

How Will We Use Your Information?

We may use your information for a number of purposes which may include; managing and administering your account, delivering services, information requested by you, responding to complaints or account enquiries, administering debt recoveries, verifying your identity when required.

We may also contact you with information about new developments, products, services and special offers by post, telephone and automated means such as email (subject to any preferences expressed by you).

If you have consented to receive details of services and updates you can contact us at any time to have your details removed from our list, to update your information or to otherwise tell us how you would like to receive information about our and/or third-party products and services.

To update your marketing preferences please contact us via the contact page provided.

When Will We Disclose Your Information To Others?

We may only disclose information about you and contact details in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement.

Please note that we do not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services used by you.

For example, we may disclose your data to a credit card group to validate your credit card details and obtain payment.

We may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Careers Information

In submitting a job application, you should be aware we may contact you to discuss if there are other opportunities or provide you with recommended jobs or contact you for other jobs you may be interested in. You can change your mind and withdraw such consent at any time.

How Long Do We Keep Your Information For?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 1 year from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.

Access To Your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please to contact us, please use the contact form provided, or write to us at the address provided.

Please quote your name and address. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

We recognise that its customers are increasingly concerned about how Organisations protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. For example, this website and its management portals are covered by HTTPS.

Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Privacy Support

We reserve the right to amend or modify this Privacy Policy statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether we are able to use your information in this different manner or not.

If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether we are able to use your information in this different manner or not.

If you have an enquiry about our Privacy Policy or practices, please write to us via the contact page, or via the address listed.

Monitoring and Or Recording Of Communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of this website, to ensure effective systems operation and in order to prevent or detect crime.

Data Rights

At any point you have the following rights:

- Right of access – you have the right to request a copy of the information held about you.

- Right of rectification – you have a right to correct data held about you that is inaccurate or incomplete.

- Right to be forgotten – in certain circumstances you can ask for the data held about you to be erased from our records.

- Right to object – you have the right to object to certain types of processing, such as direct marketing.

- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

- Right to judicial review: if our office refuses your request under rights of access, we will provide you with a reason why. You have the right to complain.

Making a complaint

If you are unhappy with the way that we have processed or handled your data then you have a right to complain to the Information Commissioner’s Office (ICO). The ICO is the supervisory body authorised by the Data Protection Act 2018 to regulate the handling of personal data within the United Kingdom. The contact details for the ICO are:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk/concerns/

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